Refunds & Returns
At Anoek every item is thoughtfully handcrafted with care and attention to detail. We take pride in the quality of our leather goods, and we want you to love your purchase as much as we loved making it. However if something is not quite right, here’s our refund policy:
- We accept returns for non-custom items within 14 days of delivery.
- Items must be unused, in their original condition and returned in their original packaging.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 10 business days.
Custom Orders
- Custom or personalised items are non-refundable, as these are made specifically for you.
- If your custom order arrives damaged or faulty, please contact us within 3 days of delivery with photos, and we will do our best to make it right.
Exchanges
- We do not offer direct exchanges. If you’d like a different item, please return the original for a refund (if eligible) and place a new order.
Shipping
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or faulty.
- We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Privacy
At Anoek Leather, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our services.
1. Information We Collect
We may collect the following information:
- Name and surname
- Email address
- Telephone number
- Delivery and billing address
- Payment information (processed securely through third-party payment providers)
- Information you provide through contact forms or enquiries
- Website usage data, including cookies and analytics
2. How We Use Your Information
Your information may be used to:
- Process and fulfil orders
- Deliver products or services
- Respond to enquiries and customer support requests
- Send order confirmations and updates
- Send newsletters or marketing communications (only if you have opted in)
- Improve our website, products, and customer experience
- Meet legal and regulatory requirements
3. Marketing Communications
If you choose to subscribe to our mailing list, we may send you updates about new products, promotions, events, and company news. You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and remember your preferences.
You may disable cookies through your browser settings, although some website features may not function correctly.
5. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only with trusted third-party service providers where necessary to:
- Process payments
- Deliver orders
- Host and maintain our website
- Send email communications
- Meet legal obligations
These providers are required to protect your information and use it only for the services they provide on our behalf.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable law.
8. Your Rights
Subject to applicable privacy laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information where legally permitted
- Withdraw consent for marketing communications
- Object to or restrict certain processing activities
To exercise any of these rights, please contact us using the details below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.
10. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:
Anoek Leather
Email: hello@anoek-leather.com
Telephone: 060 096 2303
Website: www.anoek-leather.com
POPIA Compliance (South Africa)
If you are based in South Africa, we process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). We are committed to processing your information lawfully, transparently, and only for legitimate business purposes.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
